Cancellation Policy

If you would like to cancel your order or a portion of your order, we will attempt to do so; however we cannot guarantee cancellations that are made after 3:00 P.M. EST on the day that you place the order. The primary reason is that many of our products we carry are shipped directly from the manufacturer. To ensure prompt delivery the order is transmitted to them as soon as possible, making it very difficult to stop the shipment after they have received the order. In order to make a cancellation request, please call us at 1-816-678-6242. No email requests, please.
If you request to change the color of an item on your order, we will attempt to make the change for you. No changes, except for color, can be made to the items on an order. If you request to change to another item (besides a color change), we will attempt to cancel this order and help place a new one. We cannot guarantee changes that are made after 3:00 P.M. EST on the day that you place the order.
Please Note:  Custom orders cannot be canceled or returned.

Shipping Policy

Shipping charges for most orders will be calculated using UPS real time rates. Shipments to Alaska, Hawaii, and Puerto Rico require Next Day Air or Second Day Air, for which there is an additional charge. Please call for a shipping quote. Certain orders must be shipped via motor freight and would not be included in the free shipping offer. Orders that have multiple items shipped to the same address, will not incur any additional shipping charges. Expedited delivery options are available for an additional cost. For any questions regarding shipping please call us at 1-816-678-6242.

International Shipping

Many of the products that we carry are available for international shipping. International shipping costs have to be calculated manually. Please contact our customer service department via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or by calling us at 1-816-678-6242 for details and shipping costs. Because of the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only. Shipping costs do not include tax, duty, or brokerage fees which are billed separately.

Pricing Policy

We make every effort to correctly portray the items and information contained in this web site. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer via email.
Once you place an order with Premier Chimney Services, your credit card is automatically charged. In the case of a custom order, your card will be charged before the custom item is manufactured.

Sales Tax

Items sold and shipped to destinations in the state of Missouri are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.

Processing Time

"Processing Time" is the time needed to receive, process, and ship your order. Please consider your Shipping Method (i.e. Ground Shipping, Next Day Air) and the "Processing Time" to estimate the arrival of your package. Please note that because some of our items are “made to order”, the processing time may also include the manufacturing time. As a general rule, normal UPS

Ground shipping takes between 5-7 business days to arrive after the order is placed and payment information is secured.
Please Note: Items will not be delivered on Saturdays, Sundays or Holidays. Saturday delivery is available upon request using expedited shipping only (You must contact our customer service department for Saturday delivery). Expedited shipping is available on most items.  If you have any questions concerning expedited shipping, please contact us at 1-816-678-6242.

Return Policy

All Returns or Exchanges must be arranged through our Customer Service Department!
Our products ship from multiple warehouses, so it is important that you arrange your return with our Customer Service Department in order that the products are returned to the proper location.  Products shipped back to our warehouses without first contacting our Customer Service Department and receiving an RA # (Return Authorization Number) will either be shipped back at the customer’s expense or an additional fee will apply.

• Please contact us at 1-816-678-6242 or
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If you are not satisfied with your order, you may return or exchange the product within 30 days. The product must be in new condition and in the original packaging. Upon receipt and inspection of the product, a credit will be issued for the amount of your purchase, less a 20% restocking fee.  It is the customer’s responsibility to ship the product back to our warehouse. Due to this policy, we strongly suggest that you purchase shipping insurance. If in the event that the item is damaged during shipping, we are no longer required to accept the return or issue either a partial or full refund. We will contact you to inform you that the item was damaged so you can file a claim with your shipping company. Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue a credit. The credit should be visible on your credit card statement within 3-5 days (depending on your credit card company).  If you attempt to return an item past 30 days after the date of delivery, the item will be shipped back to you at your cost; if we choose to accept the return, additional fees may apply.
Custom orders, due to their uniqueness, cannot be returned.

Defective or Damaged Merchandise

Please inspect your products thoroughly once you have received them.  Hold on to the original packaging until you have determined that the product is satisfactory. In the rare occurrence that a product arrives damaged, or with missing parts, contact our Customer Service Department immediately. You will have three days from the date of delivery to contact us regarding damaged or defective merchandise.  After the three-day period, the product cannot be reported as damaged and returned.

Return and Exchange Process

1. You must call our Customer Service Department to arrange a return or exchange. After your call, you will be issued an RA # (Return Authorization Number) to include on the shipping label of the returning package. You will also be emailed a form to be printed and included with the return.

2. Please properly package and insure the returning merchandise freight prepaid.

3. Please allow 3 business days for our Customer Service Department to inspect the return and process your refund, once the item has reached the warehouse.

4. The RA# expires 30 days after it is issued. Please contact us if you are not able to return the product within that timeframe.  You will be notified by phone or email that your RA# has expired.  If you attempt to return an item with an expired RA#, the item will be returned to you at your cost. If we do choose to accept the return, additional charges will apply.